Question 1

How quickly can you respond to an emergency lockout?

Accepted Answer

We aim to respond to emergency lockout calls in Basingstoke, Tadley, Andover, and surrounding areas within 30-60 minutes, depending on your exact location and traffic conditions. We prioritise emergency calls and keep you updated on our arrival time.

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Question 2

Do you charge a call-out fee?

Accepted Answer

We believe in transparent pricing with no hidden call-out fees during standard hours. You will receive a clear quote before any work begins. Emergency out-of-hours work is priced fairly and discussed upfront so there are no surprises.

Question 3

Can you repair UPVC door locks?

Accepted Answer

Yes, UPVC door and window lock repairs are one of our specialities. We carry a wide range of multi-point locking mechanisms, handles, and gearboxes to fix most issues on the first visit, saving you the cost of a full replacement.

Question 4

Are you DBS checked?

Accepted Answer

Absolutely. Colin Glanville is DBS checked for your peace of mind. We understand you are letting a stranger into your home, so we take your security and trust seriously. We always carry identification and are happy to show it on arrival.

Question 5

What payment methods do you accept?

Accepted Answer

We accept cash, card payments (including contactless), and bank transfers. Invoices are provided for all work, and business customers can be set up with account terms if required.

Question 6

Do you install smart locks and video doorbells?

Accepted Answer

Yes, we supply and install a range of smart locks and video doorbells from leading brands. We will help you choose the right product for your door type and budget, then configure everything so it works perfectly with your smartphone.

Question 7

Do you cover commercial properties as well as homes?

Accepted Answer

Yes, we provide locksmith and security services for both residential and commercial properties. This includes offices, shops, rental properties, schools, and industrial units. We can also carry out master key system installations and security surveys for businesses.

Question 8

What areas do you cover?

Accepted Answer

We cover Basingstoke, Tadley, Andover, Oakley, and the wider North Hampshire area including Whitchurch, Overton, Kingsclere, Newbury borders, and surrounding villages. If you are unsure whether we cover your area, just give us a call.

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